Call Centers Software

starmsg.com

Starmsg.com is a freeware that allows you to send text sms messages from your PC to mobile phones all over the world. This is the most convenient way to send and receive text SMS messages from your PC. You can set the delivery time of the SMS messages, send Flash SMS or anonymous SMS messages. This is the 'coolest' way on the web to get in contact with your friends and family and receive their text SMS messages while you are at your desktop.

TERAVoice Server

TERAVoice is a high-performance telephony platform for Windows that can implement any type of telephony application like voicemail, automated attendants, voice menus, waiting queues for call centers and custom IVR applications. TERAVoice can also act as a VoIP (Voice over IP) gateway for bridging calls from PSTN to H.323 terminals and computers for inbound and outbound calls.

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Ten Thumbs Typing Tutor

Ten Thumbs Typing Tutor teaches the skill of touch typing in an accessible step-by-step way. It provides full and proper QWERTY and Dvorak tuition with U.S and British keyboard support. Features include: network support, a range of feedback options, and automatic weighting of lessons to get you learning most effectively. Suitable for learners of all ages; it is used in homes, schools, universities and businesses. Friendly and easy to use.

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BridgeTrak Help Desk Software

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.

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Queuing Model Excel

Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).

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Agares Auto Attendant

Agares Auto-Attendant automatically answers your Skype phone calls, playing pre-recorded messages that the caller can navigate through using their touchtone phone. Using Agares Auto-Attendant means you can now present a very professional image to your customers each and every phone call.

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MailManager

MailManager is the leading Open Source Email Response Management product. It is used by thousands of people in call centers, businesses, education and government. It helps teams to deal with large volumes of email to organizational addresses such as info@example.com, sales@example.com or support@example.com. It provides reporting tools, an email search engine and tools for answering email quickly using standard templates and attachments.

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.NET Win HTML Editor Control

HTML based Rich Text Editor (WYSIWYG) Control for Windows Applications development using Microsoft .NET languages. The Control takes HTML string as a property value to render Rich Text and the same property returns HTML/XHTML string value for the edited Rich Text. Enhanced design time GUI for Toolbar Customization, Data Binding, Satellite Assembly-Multi Language support. Lots of Properties, Events and Methods for advanced programming flexibility.

 

Blox

Destroy rows of blocks in this completely unique Tetris remake. Nine completely new game pieces with a larger playfield and unique game play. There are bonuses that can be formed the longer you last in the game like a Bomb, Dynamite and a Grinder to chew up all those blocks! Try to make as many Blox as you can to receive extra bonus points. This is one of the most challenging Tetris games out there that is pure fun with stunning effects!

 

Windsty RegistryCleaner

Registry errors and useless entries often cause instability and slow computer performance. This award-winning registry cleaner will clean, repair and optimize the Windows registry to speed up your computer and eliminate frequent crashes. It improves the performance of computer by ridding the registry of redundant information. Windsty RegistryCleaner may be useful for someone that adds or removes programs from and to their computer quite often.

 

GroupCalendar

Until now it was almost impossible to get a good overview of your co-worker calendars and appointments integrated with Outlook. GroupCalendar is an easy to install Outlook add-on, which solves that problem effectively and flexibly. In addition to allowing group viewing of calendars, GroupCalendar also allows you to create and edit appointments on behalf of others using nothing more then a peer to peer network or lan.

 

NALalyse

NALalyse allows Novell ZENWorks administrators to quickly sanity check, search and document ZENWorks for Desktops NAL objects - its sophisticated rule-base detects dozens of potential NAL configuration issues, including accidental distribution of machine specific registry and file data, inappropriate distribution of system DLLs, applications with no associations, slow to distribute apps and deviations from Novell best practices

 

Backup Watcher for Interbase

Adjusted by planner Interbase Backup program allows you to create Backup databases under the control of Interbase 6.x server automatically. The program has a simple and convenient interface for customizing the backup structures. Here you create a structure, in which you specify a site of the server, a database, backup files, settings of the backup process and when it should take place.

 

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